Jeweler

Helpful staff. Customisation of man made gemstone ring 6-8weeks and an offer of a stand in ring for the event.

I contacted OM via Whatsapp to enquire about a necklace I wanted to buy for my daughter's birthday. Heather was very helpful! She sent me photos of what they had left in stock, and reassured me that I would receive it in a few days (I live in Adelaide). I placed the order online, and soon after, Heather contacted me again to let me know she was booking the courier. She sent me a tax invoice right away, and soon after, tracking info. She also asked me to contact her once received...which indicated to me that she cared about me as a customer, even after the sale. I received the necklace the next day, and I was so happy with the product! The quality was obvious as soon as I opened the box. Everything was well packaged, gift wrapped, and even came with a beautiful gift bag! All round impressed! Thank you OM! Thank you, Heather! I'll be back ;)

Great experience. Got multiple keys cut for a flat I'm renting out. All of the cut perfectly and different colours which is great. Also had them look at my watch which hasn't worked in years. All fixed and working fine now which is great. Would definately go back again

They always ask questions to uncover the needs and you feel like their focus is on making you a satisfied customer. When you couple this with store ambience and jewellery that is quality, large diverse selection makes the Michael Hill experience spec

Went to buy earrings that were half price in sale. Was told the sale had ended. Same earrings still advertised today on your page as 50 percent off ?Wasted my time travelling in specifically to buy themIf the are still advertised at 50 percent off surely you should honour that price

I Got All Of These Gifts For My Bby Girl And She Loved Them. As I Went Up To Her And Started to Lean over Towards Her She Was All ready Starting To Cry Of Happy Tears. Thank You To All Of The People At Zamels Jewellers Joondalup To Help Me Pick Out All Of This Much Gifted Jewellery! Kind Regards Oakley

Disgraceful Customer Service from Grace - worst customer service I have ever received in Australia from SHIELS Carousel WA on the 5th of August 2019.I was referred to SHIELS Carousel after I had previously enquired about purchasing a chain at SHIELS Belmont Forum on the 2nd of August but they were out of stock. The Belmont store said that I could wait for the chain to be delivered to their store by the 9th of August but I will not be able to get it as I will be traveling out of the country by then. Thus, the most viable option for me was to go to Carousel as it was near my house and I was informed that Caitlin has kept the chain aside for me to collect on Monday the 5th of August.When my friend and I entered the Carousel store, both sales assistants were busy serving customers so we were just browsing the displays whilst waiting. I noticed that one of the sales assistant named Grace answered her personal mobile phone whilst serving an elderly couple which I thought was highly unprofessional. After 10 minutes, the other sales assistant Subi finished up and skipped us to serve a young couple that arrived after us. My friend and I decided to give her the benefit of the doubt, maybe she did not see that we were there first. When Grace finished up the sales with the elderly couple, she walked out of the counter even though she knew that we had been waiting a long time for service. I had to ask out loud for service to grab her attention despite us being right in front of her. The fact that we were not acknowledged by any of the sales assistants for more than 20 minutes after stepping foot in the store is just awful.I informed her that I would like to collect a chain that was kept aside for me. She rummaged through the drawers to look for it but she became frustrated with me as she could not find it. She interrogated me with questions asking me how much the chain was, what kind of chain it was and what my name was again even though I told her at the beginning and spelt it out for her. In a highly condescending tone, she asked if Belmont gave me the SKU number and whether I was present when Belmont contacted Carousel to set aside the chain for me. I felt like I was being scolded for not knowing the type of chain and what its SKU number was. When I reiterated that all I was told by Belmont was that Caitlin kept the chain aside for me to be collected on Monday, Grace rudely responded by saying that Cailtin does not work there anymore. I was under the impression that the chain was already set aside and I did not know that I needed all that information just to collect. Seeing as I do not know what I apparently needed to know, I offered her a solution which is to call the Belmont store as they were the ones who know in detail the particular chain that I was after. She seemed really reluctant to call Belmont and passed me over to Subi who was busy serving another customer, saying that she wanted to swap and Subi can call Belmont instead.When Grace served the other customer, she was all smiles as it was obvious that the older lady was a regular customer seeing as she knew her by name. Subi looked in the system and contacted Belmont right away in which the particular chain was found in a matter of minutes. Grace could have completed the transaction in minutes too, and in a friendly manner but instead she chose to be difficult and arrogant whilst serving me. It seemed that I was a small fry in comparison to the other older ladies who were the big fishes as I was only purchasing a $40 chain. However, a customer is still a customer regardless of how much they are spending in the store and I am absolutely disgusted by this appalling two-faced customer service I have received from Grace. My experience with SHIELS is truly tainted as I believe that for a jewelry store to have such low standards of customer service in their staff should absolutely be avoided at all cost. I hope SHIELS would look into the matter and make sure such an atrocious incident is not repeated as no paying customer should be treated the way I did.

I was serviced today by Nicola and she was so helpful and friendly. It was a pleasure to shop at your Joondalup store.I will be back and certainly recommend Michael Hill Joondalup to friends and family.

Excellent service by friendly staff who know their products. Have shopped with Smales for last 40 yrs . Geraldton store will ensure we shop there for the next 40

Nina's is a one of a kind jewellery store with beautiful and unique jewellery. They created the most stunning and perfect eternity ring for me, I couldn't be happier.Rhianna provided exceptional and friendly customer service, making the process very easy. It definitely felt like a personalised experience. Highly recommend!